Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and enjoyable gaming experience. This includes details you give us directly when creating an account, making deposits or withdrawals, or contacting our customer support team.

Personal Data

Typical information includes your name, date of birth, email address, postal address, telephone number and payment details. We also verify identity and age as required by gambling regulations, which may involve collecting copies of identification documents.

Usage and Technical Data

During your visits we automatically gather technical information such as your IP address, browser type, device identifiers, pages visited and the times you access our services. This helps us understand how our platform is used and allows us to improve functionality.

How We Use Your Information

We use the data we hold to register and manage your account, process transactions, provide customer support, personalise your gaming experience and ensure compliance with legal and regulatory obligations. This includes responsible gambling monitoring, fraud prevention and the provision of relevant offers where you have consented to receive them.

Marketing communications are only sent if you have actively chosen to receive them, and you may unsubscribe at any time using the link in every message or by contacting support.

Sharing Your Information

We may share your personal data with trusted third parties who assist in delivering our services. These include payment processors, identity verification agencies, gaming software providers and regulatory bodies when required by law.

All third parties are carefully selected and bound by contractual obligations to keep your information secure and to use it only for the purposes we specify. We do not sell your personal data to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic and prevent fraudulent activity. Some cookies are essential for the site to function correctly, while others help us understand user behaviour.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect your ability to use all features of the platform.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. Access to your information is restricted to authorised personnel who are bound by confidentiality obligations.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.

Your Rights

You have the right to access the personal data we hold about you, to request correction of inaccurate information, and to ask for deletion or restriction of processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our support team. We will respond to your request within the timeframes required by applicable data protection law.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by gambling and financial regulations. Once no longer needed, we securely delete or anonymise the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our customer support team via live chat or by emailing the address listed in the footer of our website.

This policy is governed by the laws of England and Wales.